At StuStoreWorld, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we are here to help. Please review our returns and refunds policy below.
1. Return Eligibility
We accept returns under the following conditions:
✔️ Items must be unused, unworn, and in their original condition with tags attached.
✔️ Returns must be made within X days of receiving your order.
✔️ Non-returnable items: Lingerie, swimwear, and accessories for hygiene reasons cannot be returned.
2. How to Initiate a Return
- Contact us at [email protected] with your order number and the reason for your return.
- We will provide you with a return shipping address and instructions.
- Please return the item(s) using a trackable shipping method. You are responsible for the return shipping cost unless the return is due to an error on our part.
3. Refund Process
✔️ Once we receive your return, we will inspect the item(s).
✔️ If the return is approved, a refund will be processed to your original payment method within X business days.
✔️ Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
4. Exchanges
If you need a different size or color, please return the item for a refund and place a new order.
5. Non-Returnable Items
The following items are non-returnable:
- Final sale items
- Lingerie, swimwear, and accessories (for hygiene reasons)
- Any items that are not in their original condition or are damaged
6. Late or Missing Refunds
If you haven’t received a refund yet:
✔️ Check your bank account.
✔️ Contact your credit card company—it may take some time to process.
✔️ If you still haven’t received it, please contact us at [email protected].
We appreciate your understanding and thank you for choosing StuStoreWorld! 💖